Many of our users experience difficulties or doubts after making a reservation. In this blog, we want to talk about the safest ways to confirm or check Machu Picchu entry reservations. Although some delays are due to technical issues, sometimes they result from an error made during the reservation process. Learn all these details for your next trip to Machu Picchu so that you don’t panic while waiting and can plan the rest of your activities in Peru smoothly.

• Making the reservation correctly
• How to authenticate my Machu Picchu entry ticket?
• What should i do if i cannot validate or authenticate my ticket?
• How to proceed if i cannot authenticate my ticket?
• Customer support channels
• Things to consider before entering Machu Picchu
• Frequently asked questions

Details to Verify on Your Machu Picchu Ticket

Making the reservation correctly

Sometimes, all we need to do is make the reservation correctly, starting with choosing the right booking channels. Booking in advance gives us time to make the right decision and verify our reservations.

That is why, in this blog, we want to help you make this process easier and ensure that you can check your reservation. If an error or lack of confirmation occurs, it is likely due to technical issues. That’s why this blog will be a great help for those traveling after a long time or for the first time.

Make Your Reservation Securely

Machu Picchu entry tickets can be booked in person or online. The first option is less recommended because availability is limited and reservations can only be made in Cusco and Machu Picchu Pueblo.

The second option is the most recommended because it allows you to book from anywhere in the world with internet access and digital payment methods. Additionally, you can view all updated availability.

• Booking Channels:

  • Through the official website of the Ministry of Culture of Peru: tuboleto.cultura.com.
  • For this option, you need to register a user account.
  • You can also book through authorized agencies such as boletomachupicchu.com.
  • If you prefer to book in Cusco or Machu Picchu Pueblo, you can visit:
    • Calle Garcilaso – Casa Museo Garcilaso, near Cusco.
    • Machu Picchu Pueblo Cultural Center, also near Cusco.

• Confirm Your Reservation and Make the Payment

  • Regardless of the booking method, all required fields in the reservation form must be completed correctly.
  • You must also be certain about the date you want to visit.
  • After booking, you will receive a reservation confirmation via email along with payment instructions.
  • Most platforms accept various payment methods. However, travel agencies usually offer more options, such as the ability to pay with a MasterCard.
  • Once the payment is processed, you will receive a payment confirmation along with a receipt detailing the ticket purchase and the number of tickets issued.

• Check Your Reservations

  • Before making the payment, review all the information provided in your reservation. Pay special attention to:
    • Entry time to Machu Picchu.
    • The circuit and route you will follow.
    • The entry date.
    • Personal details such as full name and passport or ID number.
    • If everything is correct, it is recommended to read the IMPORTANT section.

Book Through the Website of the Ministry of Culture of Peru

Is the email important?
At the time of purchase, it is very important to provide the email you regularly use, as this is where your Machu Picchu tickets will be sent. If you do not receive the email with your tickets within a reasonable time, check your spam or junk mail folder. Keep in mind that the delivery time of your tickets may vary.

How to authenticate my Machu Picchu entry ticket?

• The validation of the entry ticket can be verified in two ways, depending on how the reservation and purchase were made.
• If you purchased the ticket through an authorized travel agency, they will be responsible for showing you the status of your reserved ticket and its delivery.
• It is important that the agency you book with is reputable and maintains good communication.
• If you purchased your ticket directly from tuboleto.cultura.com, you can authenticate it as follows:
  • Log in to the account you used to book your tickets.
  • On the right-hand side, you will find your profile section.
  • Clicking on it, you will see the “My Purchases” and “My Reservations” sections.
  • By entering “My Purchases,” you can check the status of your reservation.
  • To download your ticket, enter the purchase code.

Steps to verify and download your Machu Picchu ticket

What should i do if i cannot validate or authenticate my ticket?

If your ticket does not authenticate or the reservation status does not update, here are some steps you can follow:

• Verify the information: Ensure that all the details entered are correct, including the ticket code, name, surname, and document number. You should also verify that the reservation email is correctly written.
• Try again: Sometimes, there may be temporary technical issues. Try logging out and logging back in, or use a different browser.
• Contact technical support: If the problem persists, reach out to the technical support team through the official website of the Ministry of Culture of Peru or via the Tuboleto.cultura.pe help channel.
• Check with your bank: If the issue is related to payment, confirm with your bank that your card is not blocked for international transactions.
• Check social media: Sometimes, errors or website issues are announced on social media. Check the official social media accounts of the Ministry of Culture of Peru and its Cusco branch for updates.
• Consider assistance from a travel agent: If all else fails, you can contact a trusted travel agent for help in resolving the issue.

Why is it better to book through a travel agency?
Travel agencies provide better customer service. They can help travelers choose the best reservation option for their needs. They also inform visitors about routes and circuits that may not be convenient. Additionally, agencies offer special deals on other services for traveling to Machu Picchu and provide recommendations for destinations in Cusco and Peru.

How to proceed if i cannot authenticate my ticket?

• Visit the tourism office in Cusco: You can go directly to the Ministry of Culture’s tourism office in Cusco, where they can assist you in resolving any ticket-related issues.
• Contact technical support: Reach out to technical support through the Tuboleto.cultura.pe platform, the official website of the Ministry of Culture of Peru.
• Check your email: Make sure you have received a confirmation email after your purchase. This email should contain important information and a link to authenticate your ticket.
• Use a travel agent: If you booked through a travel agent, contact them for assistance.
• Verify your ticket details: Sometimes, the issue may be caused by an error in the entered details. Ensure that your name, document number, and other information are correct.
• Purchase new tickets: If you cannot resolve the issue with your current ticket, you might consider purchasing new tickets, ensuring you follow the authentication steps correctly.

Tourist observing the Inca citadel of Machu Picchu

Customer support channels

To contact the Ministry of Culture regarding Machu Picchu entry tickets, you can do so in the following ways:

• By phone at +51 84 582030 and +51 84 255805
• By email at callcenter@culturacusco.gob.pe
• Calls are recommended during office hours, Monday to Saturday, from 07:00 AM to 7:00 PM.
• Visit the Collection Office in Cusco – Casa Garcilaso.
  • Casa Garcilaso is located at the intersection of Garcilaso Street and Heladores Street.
  • You can receive assistance at Casa Garcilaso from 7:00 AM to 7:30 PM, except for lunch hours (1:00 PM to 2:00 PM).
• If you are in Aguas Calientes or Machu Picchu Pueblo:
  • Visit the Machu Picchu Pueblo Cultural Center.
  • Open daily from Monday to Sunday.
  • Operating hours are from 3:00 PM to 10:00 PM.
• Find announcements and additional information on the Ministry of Culture’s social media:
  • Facebook
  • Instagram
  • X
  • Threads

Things to consider before entering Machu Picchu

• Keep in mind that Machu Picchu entry tickets are non-transferable.
• Upon entry, you must present your valid ID or passport.
• Machu Picchu entry tickets can only be used on the indicated date.
• Machu Picchu entry tickets have a tolerance of only 30 minutes.
• The ticket you purchase will only allow you to enter the route you booked.
• Minors must enter accompanied by an adult, who will be responsible for their safety and care.
• Keep in mind that Machu Picchu entry tickets are non-refundable.
• In case of any refund, it will be communicated by the Ministry of Culture.

Frequently asked questions

• 1) What is the process to validate my Machu Picchu entry ticket?

  Machu Picchu entry tickets are validated immediately once the reservation is made and payment is received. That is, you must make the payment to validate your ticket. Once this is done, you can download the ticket in PDF format.

• 2) How long before my visit should I validate my ticket?

  The validation of Machu Picchu entry tickets is done immediately after payment. Therefore, it is recommended to make the reservation payment before the reservation expires.

• 3) Where can I validate my Machu Picchu entry ticket?

  It is not necessary to check in or take any extra steps to validate Machu Picchu entry tickets. Simply make the payment and wait for the ticket to be sent to your email. If you book in person, you will receive a physical ticket, ready to use.

• 4) Can I find customer service offices in Lima?

  Customer service offices are only available in Machu Picchu Pueblo and Cusco. In Lima, assistance is not available. However, you can contact support through the following channels:

  • By phone at +51 84 582030 and +51 84 255805
  • By email at callcenter@culturacusco.gob.pe

• 5) What should I do if I made a mistake in my reservation but have not paid yet?

  If you made a reservation and later noticed an error in the details, date, or name, and you have not yet made the payment, we recommend making a new reservation, ensuring that you correctly fill out the form and enter the correct information for Machu Picchu entry.

• 6) What documents do I need to present when validating my ticket?

  If you are a student or a minor, you will be required to present both your university ID and your identification document or passport. These documents will also be necessary for entry to Machu Picchu.

• 7) Can I get help if I have problems with my entry ticket?

  Yes, of course. If you have any doubts or questions, you can consult your trusted travel agency. You can also contact the Ministry of Culture, which is responsible for selling Machu Picchu entry tickets, through the following means:

  • By phone at +51 84 582030 and +51 84 255805
  • By email at callcenter@culturacusco.gob.pe
  • You can also visit the offices in Cusco and Machu Picchu Pueblo:
    • You can receive assistance at Casa Garcilaso from 7:00 AM to 7:30 PM. Keep in mind that they close for lunch (1:00 PM to 2:00 PM).
    • Visit the Machu Picchu Pueblo Cultural Center, open from 3:00 PM to 10:00 PM.

• 8) Is it true that tickets are non-refundable?

  Yes, Machu Picchu entry tickets are non-refundable, so reservations must be made correctly. If you made an error, it is recommended not to make the payment and to book again, disregarding the incorrect reservation. Once you are sure about your reservation, proceed with the payment, and your entry ticket will be validated immediately. After a short time, you will be able to download your ticket, ready for use.

Advice from people who have been there

Machu Picchu

By: Estefany P.

“My recommendation to go to Machu Picchu“

“The best option will be to make the trip with a travel agency. At first I had doubts, but then I was convinced because they offered me all the information, helped me to choose the ticket for my parents (seniors) and to get all the necessary services to get to Machu Picchu.“

By Ticket Machu Picchu – Last updated, February 10, 2025