Ticket Machupicchu

Complaints Book Machu Picchu Tickets

We are ‘Machu Picchu Terra’, a tourism agency specialized in providing tourists a great trip to Machu Picchu through our various services: entrance to Machu Picchu, transfer to the train station, train ticket, bus ticket, guide tourism as well as tours to Machu Picchu, Cusco and more.

Welcome to the ‘Complaint Book’ of Machu Picchu Terra!

Follow these steps to make your claim or complaint:

  • 1. Fill in your personal information (the email is important because that way your complaint or claim will be answered).
  • 2. Identify the type of service contracted.
  • 3. Detail your complaint or claim.
  • 4. Send your Claim or Complaint.

Note that:

  • A claim is the dissatisfaction of the customer related to a product or service.
  • One complaint is the disagreement of the client regarding the attention to the public.
  • Ticket Machu Picchu is a tourism agency that offers the following services: a) Machu Picchu ticket, b) transfer to the station, c) train ticket, d) bus ticket, e) tour guide, f) Machu Picchu tour.
  • After sending your claim or complaint, we will proceed to find the best solution to the problem and we will respond via email as soon as possible.
  • The ‘Book of claims’ does not represent a requirement or step prior to filing a complaint with INDECOPI (National Institute for the Defense of Competition for the Protection of Intellectual Property).

Everything you need to visit Machu Picchu is here!

Your ticket to Machu Picchu

This ticket is the only ticket that allows entering the Wonder of the World. Reserve your income easily and securely. Remember that there are discounts for university students, minors and citizens of Peru, Colombia, Ecuador and Bolivia.

Your transport to the train station

Do not you know how to approach the train station? Book the transfer to the station and forget the subject. The services leave and return punctually from the city of Cusco. Choose between shared or private options.

Your Train Ticket to Machu Picchu

The train trip is the safest, fastest and most convenient way to get to Machu Picchu. Choose between the two Expedition and Vistadome services. Pay with a discount for children and avoid the hassle of queuing in Cusco to purchase this ticket.

Your Bus Ticket to Machu Picchu

The last section to reach Machu Picchu is on a bus trip from Aguas Calientes. Choose the trip to climb, return or both. Avoid long queues the day of your visit. Take advantage of discounts for children and travel safely.

Your Official Tourist Guide

The visit to Machu Picchu with a tour guide is the best way to know the Wonder of the World. Choose between the shared or private option and in the language of your choice: English, Spanish, Portuguese or French. Here are the best guides of Peru.

Tour to Machu Picchu All Included

Forget the tickets, preparations and entrust your trip to Machu Picchu to the experts. The tours offer pick up, transfer, train ticket, bus, tour guide and entrance to Machu Picchu. There is also option to enter Huayna Picchu and lunch buffet.