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Machu Picchu: What to do if the ticket is lost?

The Machu Picchu Ticket is the first big step to start the dream journey to the Wonder of the World. According to the date of entrance to the Inca llaqta, you start to plan the itinerary of trains, hotels, guides and the whole trip to the city of Cusco. However, what should be done in case of missing the entrance ticket to the Inca Citadel? Know the possible solutions to this problem.

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Group of friends visiting Machu Picchu
Group of friends visiting Machu Picchu

The Ticket to Machu Picchu

The Machu Picchu Ticket is the document that allows the entrance to the Inca Citadel to visitors. It is the first big step to start the journey to the Wonder of the World. Depending on the date chosen to enter the Inca City, the corresponding travel itinerary is planned. There are two ways to get the ticket to Machu Picchu:

  • Virtually: The Electronic Ticket can be booked from home through a computer or mobile device. It’s easy and safe. Saves time and is the only way to get the tickets with the highest demand.

  • In person: This is done in person at the authorized offices in Cusco, or in the district of Aguas Calientes in Peru.

The five types of tickets to Machu Picchu

There are 5 types of Machu Picchu Ticket. All allow entry to the Inca Citadel and all its attractions, such as: the Temple of the Sun, the Intihuatana, the Sacred Plaza, the Temple of the Condor, the Royal Tomb, etc. They also allow entrance to other four places. These are the tickets:

  • Machu Picchu Only Ticket – It allows the entrance to the Inca City to 5000 people per day.
    • Group 1: Entrance to Machupicchu between 6 a.m. and 7 a.m.
    • Group 2: Entrance to Machupicchu between 7 a.m. and 8 a.m.
    • Group 3: Entrance to Machupicchu between 8 a.m. and 9 a.m.
    • Group 4: Entrance to Machupicchu between 9 a.m. and 10 a.m.
    • Group 5: Entrance to Machupicchu between 10 a.m. and 11 a.m.
    • Group 6: Entrance to Machupicchu between 11 a.m. and 12 a.m.
    • Group 7: Entrance to Machupicchu between 12 a.m. and 1 p.m.
    • Group 8: Entrance to Machupicchu between 1 p.m. and 2 p.m.
    • Group 9: Entrance to Machupicchu between 2 p.m. and 3 p.m.
    • Group 10: Entrance to Machupicchu between 3 p.m. and 4 p.m.

  • Machu Picchu + Huayna Picchu Ticket – It allows admission to the Inca Citadel and Huayna Picchu mountain to 400 people per day.
    • Group 1: Entrance to Machupicchu from 7 a.m. / Entrance to Waynapicchu from 8 a.m. to 9 a.m.
    • Group 2: Entrance to Machupicchu from 8 a.m. / Entrance to Waynapicchu from 9 a.m. to 10 a.m.
    • Group 3: Entrance to Machupicchu from 9 a.m. / Entrance to Waynapicchu from 10 a.m. to 11 a.m.
    • Group 4: Entrance to Machupicchu from 10 a.m. / Entrance to Waynapicchu from 11 a.m. to 12 a.m.

  • Machu Picchu + Mountain Ticket – It allows 800 people per day to enter the Inca Citadel and Machu Picchu Mountain.
    • Group 1: Entrance to Machupicchu from 7 a.m. / Entrance to the mountain from 8 a.m. to 9 a.m.
    • Group 2: Entrance to Machupicchu from 9 a.m. / Entrance to the mountain from 10 a.m. to 11 a.m.

  • Machu Picchu + Huchuy Picchu Ticket – It allows admission to the Inca Citadel and Huchuy Picchu mountain to 400 people per day.
    • Group 1: Entrance to Machupicchu from 7 a.m. / Entrance to Huchuy Picchu from 8 a.m. to 9 a.m.
    • Group 2: Entrance to Machupicchu from 8 a.m. / Entrance to Huchuy Picchu from 9 a.m. to 10 a.m.
    • Group 3: Machupicchu entrance from 9 a.m. / Huchuy Picchu entrance from 10 a.m. to 11 a.m.
    • Group 4: Machupicchu entrance from 10 a.m. / Huchuy Picchu entrance from 11 a.m. to 12 a.m.
    • Group 5: Entrance to Machu Picchu from 11 a.m. / Entrance to Huchuy Picchu from 12 a.m. to 1 p.m.

  • Machu Picchu + Inca Bridge Ticket – It allows the entrance to the Inca Citadel and the Inca Bridge of Machu Picchu to 400 people per day.
    • Group 1: Entrance to Machupicchu from 7 a.m. / Entrance to the Inca Bridge from 8 a.m. to 9 a.m.
    • Group 2: Entrance to Machupicchu from 8 a.m. / Entrance to the Inca Bridge from 9 a.m. to 10 a.m.
    • Group 3: Entrance to Machupicchu from 9 a.m. / Entrance to Inca Bridge from 10 a.m. to 11 a.m.
    • Group 4: Entrance to Machupicchu from 10 a.m. / Entrance to Inca Bridge from 11 a.m. to 12 a.m.
    • Group 5: Entrance to Machupicchu from 11 a.m. / Entrance to the Inca Bridge from 12 a.m. to 1 p.m.
    • Group 6: Entrance to Machupicchu from noon / Entrance to Inca Bridge from 1 p.m. to 2 p.m.
    • Group 7: Entrance to Machupicchu from 1 p.m. / Entrance to the Inca Bridge from 2 p.m. to 3 p.m.
    • Group 8: Entrance to Machupicchu from 2 p.m. / Entrance to the Inca Bridge from 3 p.m. to 4 p.m.
    • Group 9: Entrance to Machupicchu from 3 p.m. / Entrance to the Inca Bridge from 4 p.m. to 5 p.m.

  • Optional Machu Picchu Museum Ticket – Allows entrance to the Machu Picchu Site Museum. It is open from 09:00 a.m. to 04:30 p.m. The visit to Machu Picchu is done at the usual times:
    • 1st Shift: from 06:00 a.m. to 12:00 a.m.
    • 2nd Shift: from 12:00 a.m. to 05:30 p.m.
    • *The Site Museum opens its doors from 09:00 am to 04:30 pm. From noon the entrance is free showing the Machu Picchu ticket.

The Electronic Machu Picchu Ticket can be presented in printed form or in digital format (Tablet, Smartphone, etc.). In case of missing a purchased ticket you can virtually reprint it. Today, most tourists acquire their ticket to Machu Picchu in this way.

Lost your Machu Picchu Electronic Ticket?

If you lose any of the 4 types of Machu Picchu tickets obtained virtually through our virtual platform Boletomachupicchu.com, there are many easy solutions:

  • Reprint the electronic ticket received through your email with which you managed your reservation. You can do it as many times as you want.

  • Simply present the Ticket Machu Picchu at the entrance gate to the Inca Citadel on a digital platform (Tablet, Smartphone, etc.). This has the same value as a printed ticket.

  • If you can not open your email address where the Ticket Machu Picchu is in digital format, you can contact us at: + 51-84-207064, or, if you are already in Cusco, visit the offices of Machu Picchu Terra during his trip to Peru: Calle Recoleta Angosta 208, Cusco – Peru. We will print a copy of your ticket for free.

  • In case of any problem that is not specified in this article, contact the offices of Machu Picchu Terra at the following number: + 51-84-207064.

Recommendations

  • The ticket Machu Picchu + Huayna Picchu must be obtained virtually in due time in advance due to the high demand for income.

  • When entering the Inca City of Machu Picchu in addition to the ticket in virtual or printed format, you must present the original passport or identity document.

  • The Ticket Machu Picchu, in any of its five types, allows the entrance to the Wonder of the World only on the date indicated on the ticket.

  • In high tourist season (from April to October) it is advisable to book tickets to Machu Picchu virtually and in advance. Doing it in person can cause you not to enter the Inca Citadel.

  • In case of missing a ticket to Machu Picchu acquired in person, you should go to one of the authorized offices in Cusco or the district of Aguas Calientes.

Advice from people who have been there

Machu Picchu

Juan Jose Cardini.By: Juan Jose Cardini.

“Machu Picchu there we go“

“What a joy to get to work and find in my inbox the email with the tickets for Machu Picchu. Excellent service. Thank you very much ... Machu Picchu, let's go!“


 

By Ticket Machu Picchu – Last updated, September 5, 2024

 


Everything you need to visit Machu Picchu is here!

Your ticket to Machu Picchu

This ticket is the only ticket that allows entering the Wonder of the World. Reserve your income easily and securely. Remember that there are discounts for university students, minors and citizens of Peru, Colombia, Ecuador and Bolivia.

Your transport to the train station

Do not you know how to approach the train station? Book the transfer to the station and forget the subject. The services leave and return punctually from the city of Cusco. Choose between shared or private options.

Your Train Ticket to Machu Picchu

The train trip is the safest, fastest and most convenient way to get to Machu Picchu. Choose between the two Expedition and Vistadome services. Pay with a discount for children and avoid the hassle of queuing in Cusco to purchase this ticket.

Your Bus Ticket to Machu Picchu

The last section to reach Machu Picchu is on a bus trip from Aguas Calientes. Choose the trip to climb, return or both. Avoid long queues the day of your visit. Take advantage of discounts for children and travel safely.

Your Official Tourist Guide

The visit to Machu Picchu with a tour guide is the best way to know the Wonder of the World. Choose between the shared or private option and in the language of your choice: English, Spanish, Portuguese or French. Here are the best guides of Peru.

Tour to Machu Picchu All Included

Forget the tickets, preparations and entrust your trip to Machu Picchu to the experts. The tours offer pick up, transfer, train ticket, bus, tour guide and entrance to Machu Picchu. There is also option to enter Huayna Picchu and lunch buffet.