Are you having trouble acquiring your ticket Machu Picchu?
Machu Picchu is one of the most visited destinations in the world. This is why the reservation process has changed, including the way tickets are booked. This important detail sometimes causes issues when making a reservation or even after payment. In this blog, we want to discuss these problems and some ways to solve them. Stay with us to learn more about Machu Picchu reservations so you won’t be caught off guard or panic.
- First things first: Where can I buy my Machu Picchu entrance ticket?
- What problems might I face, and how can I solve them?
- Are there any hidden costs or surprises?
- Other activities before or after visiting Machu Picchu
- Frequently Asked Questions
Book your ticket through our online platform and avoid issues purchasing your Machu Picchu ticket
Important
- To enter Machu Picchu, you only need to print your electronic tickets and present them at the entrance.
- You must also bring your personal identification documents (passport, ID card, etc.) to present them at the entrance.
- It is recommended that once you have booked your Machu Picchu ticket, you also reserve your train tickets to Machu Picchu.
First things first: Where can I buy my Machu Picchu entrance ticket?
Machu Picchu entrance tickets must be reserved through official sites or agencies authorized by the Ministry of Culture of Peru. If you are unable to book through the ministry’s official website, you can choose to book through authorized agencies or in person.
Our website: www.ticketmachupicchu.com, is one of the authorized agencies where you can purchase Machu Picchu entrance tickets. On this platform, you can book any of the 10 available tickets throughout the year.
TicketMachupicchu is part of the travel agency Machupicchu Terra S.R.L., registered with the Ministry of Culture as a licensed tour operator under license code No: MA0473. Here are more details:
- RUC: 20564091490
- Trade Name: Machupicchu Terra
- Classification: Tour Operator
- Address: Calle Recoleta 208, Cusco – Cusco – Cusco
To verify the details of any travel agency licensed to operate tours to Machu Picchu, you can visit: https://consultasenlinea.mincetur.gob.pe/
If you prefer to book through the official tourism website, visit: www.tuboleto.cultura.pe
At both sites, you can only book the following tickets:
- Machu Picchu Classic Route Ticket.
- Machu Picchu Classic Route Ticket (Lower Terrace).
- Machu Picchu + Lower Temples Ticket.
- Machu Picchu + Huayna Picchu Ticket.
- Machu Picchu + Classic Photo Spot Ticket.
- Machu Picchu + Mountain Ticket.
- Machu Picchu + Inti Punku Ticket (Only in high season).
- Machu Picchu + Inca Bridge Ticket (Only in high season).
- Machu Picchu + Temple of the Moon Ticket (Only in high season).
- Machu Picchu + Huchuy Picchu Ticket (Only in high season).
- Other options include hiking route tickets:
- Inca Trail to Machu Picchu – 4 Days.
- Inca Trail to Machu Picchu – 2 Days.
What problems might I face, and how can I solve them?
| Problems | Solution |
|---|---|
| Your ticket takes several days to be sent and delivered | The normal waiting time is 24 hours after payment. Sometimes, the ticket arrives immediately. However, for security reasons, banks occasionally require payment confirmation, which can cause delays.
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| Difficulty making a payment or unreliable payment methods | The official website of the Ministry of Culture allows payments with credit or debit cards that support digital transactions. However, a bank commission fee applies. Additionally, only VISA and MASTERCARD are accepted.
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| Issues entering your personal information | This issue often occurs with unauthorized agencies that use unreliable online booking systems. These companies may be fraudulent, so caution is advised.
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| Not being offered authorized discounts | Some unauthorized agencies do not honor discounts for students or CAN (Andean Community of Nations) citizens to maximize their profits. To avoid this issue:
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| Being offered tickets through improper channels | Some offices in Cusco and even travel agencies claim that you will receive your Machu Picchu entrance ticket upon arrival in Aguas Calientes or Machu Picchu Pueblo. This can be risky, as you might pay for train tickets only to find that you don’t have an entrance ticket.
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| Agency or operator is not authorized by the Ministry of Culture of Peru | This is a common issue for travelers looking for very cheap tickets or last-minute options. Unauthorized agencies often sell tickets that are impossible to obtain. To avoid this:
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| Suspicious websites that may be fraudulent | Similar to the previous issue, this usually affects travelers searching for cheap or last-minute tickets. Unauthorized agencies sometimes offer train and bus tickets at unrealistically low prices. To protect yourself:
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| Tickets sold through social media by unauthorized agents | Always check information from official sites or follow recommendations from travelers who have already made the trip. Some social media pages may be fraudulent. It’s best to book with a travel agency that offers a safe and reliable itinerary, along with all the necessary services for your trip. |
| Difficulty canceling or changing reservations | Machu Picchu entrance tickets do not allow changes, so it is crucial to book carefully. However, cancellations are possible. Refunds may be subject to penalties and deductions. |
| Issues with booking confirmation | Delays can sometimes occur on both the official website and authorized agencies due to technical issues or similar problems.
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| Technical issues | Technical issues can arise at any time, but they are usually resolved quickly. If not, official updates will be provided.
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Are there any hidden costs or surprises?
This problem usually occurs when booking with travel agencies of questionable reputation. Some common situations where unexpected charges may arise include:
- When tour guides finish the tour. This can sometimes be mistaken for a tip.
- After completing transportation services, such as airport transfers to your hotel.
- In some hotel reservations, additional charges may unexpectedly increase the total cost.
- Entrance fees to certain attractions, such as Rainbow Mountain.
To avoid these issues, you should confirm with your agency exactly what is included in your package when making a reservation. Additionally, it is important to report and clarify if you are being charged extra for a service. Sometimes, workers take advantage of tourists by charging extra fees.
Enjoying a visit to Machu Picchu
Other activities before or after visiting Machu Picchu
Before or after visiting Machu Picchu, you can explore other destinations in Cusco or other regions of Peru. Here are some options:
- Lima – If you want to explore Peruvian cuisine in depth, the capital is one of the best places to enjoy one of the world’s top-rated culinary scenes.
- The Sacred Valley – Located near Cusco, you may already visit parts of it while traveling to Machu Picchu. This area features stunning hotels and numerous Incan archaeological sites, such as Ollantaytambo, Pisac, and Chinchero.
- The Cusco – Puno – Arequipa Route – Known as the “Route of the Sun,” this is one of the best travel experiences in southern Peru. You can make the journey via luxury trains or tourist buses that provide a full cultural and scenic experience across these three regions.
Pisac Archaeological Site in the Sacred Valley
Frequently Asked Questions
1) How can I ensure that tickets don’t sell out?
The only way to guarantee tickets for Machu Picchu is by booking online in advance. Make sure to book through official channels or authorized travel agencies.
2) What documents do I need to purchase a ticket?
You will only need your passport or identity document. The details must be registered and will be verified upon entry to Machu Picchu.
3) Can I change my ticket date if something comes up?
It is not possible to change the date of Machu Picchu entrance tickets. If you have an issue preventing your trip, the best option is to cancel and request a refund, though penalties may apply. These details will be explained when making your reservation.
4) How far in advance should I buy my ticket?
It is best to book your ticket 2 to 3 months in advance, depending on the type of ticket. You may find availability with just weeks or even a day’s notice, but it will be more difficult to get the exact ticket you want.
5) Is it safe to buy tickets online?
Yes, it is the safest option, ensuring that you get the ticket and schedule you want. You can also book other services online for added convenience.
6) What should I do if I don’t receive my ticket on time?
If you haven’t received your Machu Picchu entrance ticket within 24 hours of payment, contact the travel agency for an update. Sometimes, tickets are sent to the “spam” folder in your email.
7) Are there discounts available for certain groups?
Yes, there are discounts for university students under 25 years old. Children under 3 years enter for free, and minors in general receive a discount. Citizens of the Andean Community of Nations (CAN) also get a discount, as do Peruvian nationals.
Advice from people who have been there
By: Francisco C.“Quality service“
“Buying entrance tickets to Machu Picchu has been a pleasant experience with their platform, easy and always very well attended, with email communications at appropriate times, suitable for impatient travelers. Too bad for me, I could have planned the whole trip with your help. There is no better experience than a quality service.“
By Ticket Machu Picchu – Last updated, February 18, 2025